Spa Etiquette
Scheduling
Our spa receptionist will assist you in planning your personalized stay with us. Please arrive 15 minutes prior to your scheduled appointment time. A late arrival will deprive you of treatment time as we end all appointments on time to respect the next scheduled guest. We will guarantee your reservation to your credit card. Please give 48-hours notice to reschedule or cancel your appointment to avoid an account charge equal to the amount of your treatment fee.
Cancellations
We value our time together. To ensure the highest level of service, we ask that all appointments be rescheduled or cancelled with a minimum of 48 hours. Appointments changed in less than the required time will be billed in full.
How to Prepare
For maximum results, we advise no eating within 1-2 hours of your scheduled start time. Prior to your Lymphatic Therapy, we advise no perfumes, lotions or deodorant. Prior to Colon Hydrotherapy / Irrigation we advise avoiding meat, cheese & bread for 24 hours prior.
Parking
For convenience & easy elevator access, ample underground parking is available for a minimal fee. Please use payment machine adjacent to elevator before your scheduled appointment time.
Health Information
In order to ensure customized treatments, each client must complete a general health intake form during their first visit. Please inform us of any medical conditions or special needs prior to your scheduled appointment.
Gratuities
Gratuities are not included with any of our spa services or gift certificates. All gratuities are at the client’s discretion. Our spa receptionist will be happy to assist you with providing for your therapists. We are grateful for your loyalty. Your confidence is always appreciated.
Cell Phone Policy
We understand the desire to keep in touch. However, in consideration of all of our guests, cell phone use is not permitted in the spa.
Draping and Comfort
Undress to your comfort level keeping in mind that we do use oil on several of our services. We will provide a gown, slippers and a robe for your convenience. Your comfort and care is of our greatest concern and priority. Please let your spa therapist know if they can assist you in finding your comfort level. Feedback is always welcome.
Safety
For your safety and ours, we take all universal precautions necessary and use the finest methods in sterilization.
Gift Certificates
Give the gift of health. You may purchase gift certificates for any dollar amount or for specific services at Cove Wellness. Please call us for assistance in creating a perfect spa gift package.